Refund Policy

1. Overview

This Refund Policy explains how refund requests are handled for NeetLab purchases. If NeetLab is offering a free trial, users can explore the platform before making any paid purchase.

2. Free Trials

Free trials do not require a refund because no payment is charged for trial access. Trial availability, duration, and access scope may change from time to time.

3. Refund Eligibility

For paid purchases, refund eligibility depends on the plan, offer, access usage, payment status, and issue reported. Refunds may be considered when:

• A duplicate payment was made by mistake.
• Payment was deducted but access was not activated after reasonable support verification.
• A technical issue from our side prevents meaningful use of the purchased access and cannot be resolved within a reasonable time.

4. Non-Refundable Cases

Refunds may not be available for completed or substantially used digital access, change of mind after purchase, failure to use the service, account sharing or misuse, violation of Terms of Service, or issues caused by unsupported devices, browsers, or third-party services outside our control.

5. How To Request A Refund

To request a refund, email hello@neetlab.in with your registered email address, payment reference, purchase date, and a short explanation of the issue. We may ask for additional information to verify the transaction.

6. Review Timeline

We aim to review refund requests within 5 to 7 business days. Approved refunds are usually processed to the original payment method, subject to payment gateway and bank timelines.

7. Partial Refunds And Credits

Where appropriate, NeetLab may offer a partial refund, extended access, credits, or another reasonable resolution instead of a full refund.

8. Payment Gateway And Bank Fees

Any gateway charges, taxes, bank fees, or currency conversion costs may be deducted or handled according to the payment provider's rules, where applicable.

9. Changes To This Policy

We may update this Refund Policy from time to time. The latest version will be posted on this page.

10. Contact

For refund support, contact us at hello@neetlab.in.